Support for installing and operating IRIDA and its associated pipelines comes in two forms.

For agencies operating within Canada’s Public Health Laboratory Network, the Public Health Agency of Canada (PHAC) offers direct support through the IRIDA development team operating within the National Microbiology Laboratory in Winnipeg, Manitoba.

For support outside the Canadian public health system, IRIDA requests are handled on a more informal basis through the open-source community support model (available at https://github.com/phac-nml/irida/issues).